Insights
Building Maintenance Contracts Are Not Complying With Their GSA Contracts Due To Poor Performance and Ineffective Oversight
"O&M contractors did not consistently comply with the terms and conditions of their GSA contracts. We found that O&M contractors did not complete all work orders for service requests and preventive maintenance. In some cases, O&M contractors marked work orders as complete even though the work was not actually completed. O&M contractors also did not complete work orders timely."
"These deficiencies occurred for a variety of reasons that are attributable to both the O&M contractors and PBS. We found that O&M contractors are not always providing sufficient staff to meet their contract requirements, are struggling to hire and retain key personnel, and are not effectively monitoring their contract performance. We also found that O&M contractors and PBS are misinterpreting the time frames in O&M contracts for completing work orders for routine service requests and that PBS does not always provide effective oversight of the O&M contractors’ performance."
Learn More: Full Article Link Below